Policies – Paul Component Engineering

Covid-19 Update:

We’re still receiving and shipping orders, and really appreciate your support! Please be patient, as it may take a few weeks for orders to be shipped under the current manufacturing circumstances. Rest assured, we will get your parts to you as fast as we are able to, while still observing Covid-19 safety protocols - even if you don't hear from us.

International Customers: We have been seeing parcels sit in customs all over the world for up to 2 weeks with no update to the tracking information. These orders are eventually delivered, you will just have to be extra patient.

To learn more about what it's like to be a machine shop during a pandemic, watch this cool video we made!

Thank you,

The PAUL Crew

Policies

International Orders

International orders may be subject to customs/duties charges. Paul Component Engineering is not responsible for customs/duties charges, and these costs are determined by your local customs office. We can’t determine, in advance, what these fees will be.

Return & Exchange Policy

Unused merchandise purchased directly from Paul Component Engineering may be returned in original packaging with a copy of the invoice or packing slip. It must be unused and in excellent condition. Returns are accepted 30 days from the date of purchase.

Please note that we don’t accept returns on merchandise not purchased directly from us. We can’t accept returns on any apparel items such as t-shirts. We do not refund shipping costs for returned items, unless there was an error on our part.

To begin a return or exchange, please email weborder@paulcomp.com.

Privacy Policy

Our store software automatically collects order information but may only use this information in the aggregate. We use this information to process the orders only. Your privacy is important to us, and we do not share any information with any other parties.

Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.